Managed Services

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient IT operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the managed service provider (MSP).

A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. Most MSPs bill a flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs.

As a MSP, South Florida Computer Specialists provides many of their services remotely over the Internet rather than having to perform on-site client visits, which is time consuming and often expensive. Common services provided by South Florida Computer Specialists include remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical support assistance.

Customer Benefits

• Customer peace of mind – monitor network on 24x7x365 basis proactively
• Single point of contact for all network issues
• Single supplier instead of multiple vendors
• Defined Service Levels (for service delivery)
• Known costs for management & fixed price contracts
• Avoid costs of building own management & reporting systems
• Lower Total Cost Ownership (TCO) for client

A study by the Gartner Group revealed the following*: Cost of an Unmanaged XP machine over 3 years: $5309 Cost of a Managed XP machine over 3 years: $3335
Cost Savings of a Managed Machine over 3 years: $1974
If you have 20 computers with Microsoft Windows South Florida Computer Specialists Managed Services offers a savings of $40,000 over 3 years.
*Reported in Network Computing magazine, 9/2/2004 issue

Guarantee: South Florida Computer Specialists provide a 30 day satisfaction guarantee on all services. If our solutions do not solve your problem we will provide additional onsite or remote support at no charge within the initial 30 day period.

"We take the Geek speak out of computer support"